ito outsourcing

Veeva Support

Slipstream specializes in Veeva support, including Vault and Network solutions. With a 24/7 whiteglove approach we support Veeva’s industry cloud for the life sciences — from data to software and services. With a proven track record with Veeva support and implementation, Slipstream currently supports 35 clients across 40 countries with nearly 20 Veeva Certified Resources. 

Preferred service partner

Slipstream is proud to announce are status as a preferred service partner with Veeva

Today, Slipstreams supports:

75

VEEVA CRM implementations

60

VEEVA Vault implementations

60

clients in

18

countries

50+

Veeva Certified resources

Veeva CRM

Veeva Vault

Veeva Network

Veeva Align

SFDC Developers

3 Levels of Veeva end user support

Level 1 Veeva Support Defined

Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests

  • Level 1 Examples
  • Account research
  • Creating calls
  • Creating views
  • Data change requests
  • Affiliations
  • Vmobile/iRep re-installs
  • Changing passwords
  • Creating and submitting time off territories
  • Exporting to Excel
  • Password resets
  • Entering EOM inventory

Level 2/3 Support

Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests

  • Level 2, and 3 support for Veeva Commercial Suite
  • User Access Requests and Maintenance
  • Application, Document and User Security
  • Reports and Dashboard
  • Release Impact Assessment and Testing
  • Maintenance of All Environments (UAT, Test, Prod)
  • Monthly Data Loads
  • Application Administration

Our Veeva Experts can help with

Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests

  • Solutioning and Design
  • Veeva Platform Configuration
  • Salesforce Customizations
  • Integration with Veeva CRM
  • Business Analysis
  • Advisory Services or business process re-engineering
  • Building MyInsights Custom Reports
  • Veeva Events
  • Veeva Align
  • Integration with MDM/CDW and or other 3rd party systems

Slipstream across the Veeva Suite

    DEVELOPMENT CLOUD

    • Vault Quality
    • QMS
    • QualityDocs
    • QualityDocs
    • Vault RIM
    • Registrations
    • Publishing
    • Vault Clinical
    • eTMF
    • CTMS
    • Site Connect
    • Study Start up
    • Veeva Safety
    • Safety
    • Safety docs
    • Vault Signal

    COMMERCIAL CLOUD

    • Medical
    • Medcomms
    • DAM
    • Commercial
    • Veeva CRM
    • Veeva PromoMats
    • Veeva Open data
    • Veeva Network
    • Veeva Align
    • Veeva Align +
    • Veeva Nitro
    • Veeva Events
    • Veeva MyInsights