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Veeva Support
Slipstream specializes in Veeva support, including Vault and Network solutions. With a 24/7 whiteglove approach we support Veeva’s industry cloud for the life sciences — from data to software and services. With a proven track record with Veeva support and implementation, Slipstream currently supports 35 clients across 40 countries with nearly 20 Veeva Certified Resources.
Preferred service partner
Slipstream is proud to announce are status as a preferred service partner with Veeva
3 Levels of Veeva end user support
Level 1 Veeva Support Defined
Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests
- Level 1 Examples
- Account research
- Creating calls
- Creating views
- Data change requests
- Affiliations
- Vmobile/iRep re-installs
- Changing passwords
- Creating and submitting time off territories
- Exporting to Excel
- Password resets
- Entering EOM inventory
Level 2/3 Support
Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests
- Level 2, and 3 support for Veeva Commercial Suite
- User Access Requests and Maintenance
- Application, Document and User Security
- Reports and Dashboard
- Release Impact Assessment and Testing
- Maintenance of All Environments (UAT, Test, Prod)
- Monthly Data Loads
- Application Administration
Our Veeva Experts can help with
Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests
- Solutioning and Design
- Veeva Platform Configuration
- Salesforce Customizations
- Integration with Veeva CRM
- Business Analysis
- Advisory Services or business process re-engineering
- Building MyInsights Custom Reports
- Veeva Events
- Veeva Align
- Integration with MDM/CDW and or other 3rd party systems
Slipstream across the Veeva Suite
- Vault Quality
- QMS
- QualityDocs
- QualityDocs
- Vault RIM
- Registrations
- Publishing
- Vault Clinical
- eTMF
- CTMS
- Site Connect
- Study Start up
- Veeva Safety
- Safety
- Safety docs
- Vault Signal
DEVELOPMENT CLOUD
- Medical
- Medcomms
- DAM
- Commercial
- Veeva CRM
- Veeva PromoMats
- Veeva Open data
- Veeva Network
- Veeva Align
- Veeva Align +
- Veeva Nitro
- Veeva Events
- Veeva MyInsights
COMMERCIAL CLOUD