IT Stream(lined)
An IT package for emerging pharma companies
You've got enough worries when you're starting out. Let us take care of your IT and cyber security.

IT-stream(lined) was designed explicitly for emerging pharma/biotech companies providing white-glove service with predictable and affordable costs from an all-inclusive IT MSP (Managed Services Provider). From discovery to commercialization, we handle your IT needs, operations, processes, and security.

We are a partner and IT support model that scales with you...

Emerging businesses need reliable, scalable, cost-effective IT, but most can't afford it. You can rely on IT-stream(lined) with Slipstream as your partner to support you while ensuring all your IT and cyber security needs are covered.

For over 20 years, Slipstream has exclusively served emerging pharma companies providing over 38,000 emerging pharma users and 150+ customers with the ability to build their dream IT organization.

Join the over 38,000 emerging pharma users and 150+ customers that use Slipstream today!
2022 Statistics
99.99%
SLA Attainment
105k
Customer Tickets Closed to Date
45k+
Customer Calls handled to Date
45k+
Devices Shipped from our Depot

Introducing IT-STREAM(LINED) our all-inclusive IT service & support
solution exclusively designed for emerging pharma companies that includes:

Services/Platform Included

CIO Advisory Services

  • 4 hours included per Qtr with 20+ All-Inclusive Package
  • IT Strategy
  • Commercial Readiness
  • Technology Budget Planning
  • Board Presentations
  • IT Business Governance
  • IT Security Strategy

Dedicated IT helpdesk

  • Dedicated Call Center Team
  • 12x5 Helpdesk (8am-8pm EST M-F)
  • Supported by experienced Life Science Support Engineers
  • 80% First Contact Resolution SLA and more
  • 98% Customer Satisfaction SLA
  • 60 Second or Less Response Time
  • US Based Call Center

Infrastructure Support & Networking Monitoring (24x7)

  • Patching/Updating Network, Firewalls, Switches,
    Wireless Access Points
  • Network Backups
  • 24x7 Monitoring & Incident Response Team

Security Management

  • Endpoint Threat Detection
  • Anti-Virus/Anti-Malware
  • Endpoint Patch Management
  • Email Security
  • Monthly Phishing Awareness and Training
  • Usage/Price Management of AWS/Azure/Office 365

Laptop Procurement & Hardware Support

  • Onboarding/Offboarding Management
  • Laptop Procurement, Break-fix, & Replacement
  • Device Management
  • Laptop Managed Image
  • Single Sign-On
  • Multifactor Authentication
  • IT Ticketing System

Service Delivery Manager

  • Provides account governance
  • Weekly/Monthly Service Reviews
  • Single Point of Escalation
Software Included
  • Microsoft Office 365
  • Security for your laptop & devices
  • Laptop patching
  • Security access training

Choose your hardware package:

BYOD Bring Your Own Device

Collect & Image Existing Laptops (BYOD)

ALL-INCLUSIVE

INCLUDES Laptop - ThinkPad X1 Carbon Gen 10/
Apple MacBook Pro

In need of extra support? Here are some of our additional services:

  • VEEVA Support - Level 1
    QualityDocs, RIMS, MedComms, PromoMats
  • Ad-hoc IT Onsite Support
  • CISO Security Advisory Services

IT Controls & Documentation

  • Written Information Security Policy (WISP)
  • Acceptable Use Policy
  • IT Security and Privacy Policy
  • IT Procurement and Management Policy
  • Bring Your Own Device (BYOD) Policy
  • Backup and Business Continuity Procedure
  • IT Onboarding Procedure
  • IT Offboarding Procedure
  • Cyber Security Incident Response Plan (CSIRP)
  • IT Change Management Procedure
  • Information Solution Lifecyle & Associated Templates

Strategy Services

  • IT Assessment & Road-mapping
  • IT Governance
  • Commercialization Road-mapping
Growing above and beyond our all-inclusive IT-stream(lined) offering?

No problem, Slipstream will transition into being your MSP partner and will make sure all your licenses, data and accounts are seemlessly migrated to your own Microsoft Office365 tennant that you own going forward.

As you grow, we will scale with you, one partner along your journey to commercialization:

1
Drug Discovery
2
Development
3
Commercialization
All-Inclusive
IT-stream(lined)
Slipstream ITO (MSP)

If you're an emerging pharma, we'd love to talk with you about our IT Starter package. Click below to schedule an appointment!